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About Us

Welcome to Cloud Mandarin File Transfer, your reliable and secure solution for sharing files quickly and effortlessly. We understand the importance of seamless and efficient file sharing, whether for personal use or business purposes. Our platform is designed to meet your file transfer needs with ease, ensuring your data is transferred safely and promptly.

Our Mission

At Cloud Mandarin File Transfer, our mission is to provide a simple, secure, and effective way to share files. We aim to eliminate the hassles often associated with file transfers, enabling you to focus on what matters most. Our platform ensures that your files are delivered swiftly and securely to their intended recipients, no matter where they are in the world.

What We Offer

Ease of Use: Our intuitive interface makes file sharing straightforward. With just a few clicks, you can upload and send your files to anyone, anywhere. No complicated setups or technical knowledge required.

Fast Transfers:We prioritize speed to ensure your files are transferred quickly. Whether you're sending large media files, important documents, or project materials, our platform handles it efficiently.

Security: Your privacy and the security of your files are our top priorities. We use advanced encryption methods to protect your data during transfer and storage, ensuring that your files remain confidential and secure.

Large File Support: Unlike many email services, Cloud Mandarin File Transfer allows you to send large files without any hassle. Share high-resolution images, videos, and other large files without worrying about size limitations.

No Registration Required: We believe in simplicity and convenience. You can send files without the need to create an account, making the process quick and easy.

Cross-Platform Compatibility: Our service is compatible with various devices and operating systems, including desktops, laptops, tablets, and smartphones. Whether you're at home or on the go, you can easily access our file transfer services.

Email Notifications: Stay informed with email notifications that alert you when your files have been successfully sent and received. This ensures you always know the status of your transfers.

Why Choose Us?

Reliability: We are committed to providing a dependable file transfer service that you can trust. Our platform is designed to handle your file transfers smoothly and without interruption.

User-Centric Design: Our platform is built with you in mind. We prioritize user experience and continually improve our services based on your feedback.

Customer Support: Our dedicated support team is here to help you with any questions or issues you may encounter. We are committed to providing prompt and effective assistance to ensure your experience is seamless.

Innovation: At Cloud Mandarin File Transfer, we continuously strive to innovate and enhance our services. We stay updated with the latest technology trends to bring you the best file transfer solutions.

Our Story

Cloud Mandarin File Transfer was founded with the vision of simplifying the way people share files. Recognizing the need for a reliable and user-friendly file transfer service, we set out to create a platform that meets the demands of both personal and professional users. Our team comprises experts in technology and customer service, all dedicated to delivering the best file transfer experience possible.

Since our inception, we have grown and evolved, constantly improving our platform to better serve our users. We are proud of the trust our users place in us and remain committed to providing a secure and efficient file transfer service.

Join Us Today

Experience the convenience and reliability of Cloud Mandarin File Transfer. Whether you need to send important documents, large media files, or any other type of data, our platform is here to help. Join the thousands of satisfied users who trust us for their file sharing needs.

Thank you for choosing Cloud Mandarin File Transfer. We look forward to helping you share your files quickly, securely, and effortlessly.

For more information or to start sharing files, visit www.cloudmandarin.com If you have any questions or need assistance, feel free to reach out to our support team at [email protected]

Terms of Service Summary

We understand you’re busy, so here’s a quick rundown of our Terms of Service. This summary doesn't replace the official document but gives you a good idea of what's included. If you have questions, feel free to contact us.

Key Points:

1. Age Requirement: You must be 16 years or older to use our services.

2. Content Ownership: Your content remains yours. You own it and are responsible for it. We only handle it as necessary for our services to work properly.

3. Illegal Activity: If you're doing something illegal, we can block or delete your content and suspend your accounts.

4. Changes to Terms: We may update our terms, services, and fees from time to time. If you have an account and don’t like the changes, you can cancel at any time.

5. Liability: You use our service at your own risk. We are not liable for any damages if things go wrong.

And that’s it. Seems fair, right? You do you, we’ll do us, and everything will be fine.

Terms of Service

Cloud Mandarin Ltd Company offers tools to move ideas, such as:

- A service to share files (“Cloud Mandarin Ltd File Sharing”);

- A free (online) magazine (“Cloud Mandarin Ltd Present”); and

- Additional features and functionalities, amongst others, to present and discuss your files (“Portals and Reviews”).

Your use of and access to our services, software, website(s), and/or applications (“Services”) are governed by these Terms of Service (“Terms”).

The Services may be provided to you online, in the form of a mobile or desktop application(s), and may be integrated into a third-party service.

The Services allow you to upload, submit, store, share, receive, collect, capture, visualize, and request feedback on your ideas, designs, texts, graphics, videos, data, information, files, presentation decks, or other content, including permitted and authorized third-party content used by you (“Content”). You retain all rights and responsibility for all Content. Cloud Mandarin Ltd Company does not claim ownership of your Content.

The Services are provided to you as the user of the Services by Cloud Mandarin Ltd Company (“Cloud Mandarin Ltd ”, “we”, “us”, or “our”).

BY ACCESSING OR USING THE SERVICES IN ANY WAY, ACCEPTING THESE TERMS BY CLICKING ON THE “I ACCEPT” BUTTON, COMPLETING THE ACCOUNT REGISTRATION PROCESS, BROWSING THE WEBSITE, OR DOWNLOADING MOBILE AND/OR DESKTOP APPLICATION(S), YOU REPRESENT THAT: (1) YOU HAVE READ, UNDERSTAND, AND AGREE TO BE BOUND BY THESE TERMS; (2) YOU ARE AT LEAST SIXTEEN (16) YEARS OLD; (3) YOU ARE NOT BARRED FROM USING THE SERVICES UNDER THE LAWS OF YOUR PLACE OF RESIDENCE OR ANY OTHER APPLICABLE JURISDICTION; AND (4) YOU HAVE THE AUTHORITY TO ENTER INTO THESE TERMS PERSONALLY OR, IF YOU ARE ACCESSING OR USING THE SERVICE ON BEHALF OF AN ENTITY, ON BEHALF OF THE ENTITY IDENTIFIED IN THE ACCOUNT REGISTRATION PROCESS. IF THE INDIVIDUAL ENTERING INTO THESE TERMS IS DOING SO ON BEHALF OF AN ENTITY, ALL REFERENCES TO “YOU” OR “YOUR” IN THESE TERMS WILL ALSO BE DEEMED TO REFER TO SUCH ENTITY. IF YOU DO NOT AGREE TO BE BOUND BY THESE TERMS, YOU MAY NOT ACCESS OR USE THE SERVICES.

Applicability

You are only allowed to use the Services if you are 16 years or older.

Please read the Terms and the Notice and Take Down Policy (“NTD Policy”) carefully. To the use of personal data and cookies in relation to the Services, our Privacy & Cookie Statement applies.

If the Services include, are used in connection with, or are integrated into the services of third parties, the terms and conditions, notice and take down policies, and/or privacy and cookie policies of those third parties may apply in addition to these Terms. If you are using the Services on behalf of your employer or another organization, you are agreeing to the terms of that organization and you represent and warrant that you have the authority to do so. Cloud Mandarin Ltd is not responsible for any third-party services, terms, and/or policies.

If you want to file a complaint or notice about unlawful Content being stored or shared via the Services or the Cloud Mandarin Ltd API, please read our NTD Policy.

If you become aware of a vulnerability in any of the Services, please read our Responsible Disclosure Policy.

Cloud Mandarin Ltd can amend the Terms from time to time. The amended Terms will become effective upon being posted on Cloud Mandarin Ltd ’s website(s), mobile, and/or desktop application(s), or at such later date as may be stated in the amended Terms. Therefore, we recommend that you review the Terms from time to time and take note of any changes. By continuing your use of the Services, you accept the amended Terms. In case of material changes to the Terms, you will be informed prior to the change: (i) at the moment you use the Services, or (ii) by a message to the contact details you provided to us, or (iii) by a posting of the notice of the change on Cloud Mandarin Ltd ’s website(s) and/or on Cloud Mandarin Ltd ’s mobile and/or desktop application(s). If you do not accept any change in our Terms, you may cancel your subscription. Where a user has paid for a subscription package in advance, you shall receive a pro-rated refund for the remainder of your subscription package from the date at which the rejected amended Terms come into effect.

These Terms supersede any and all prior oral and written quotations, terms, communications, agreements, and understandings between you and Cloud Mandarin Ltd .

Cloud Mandarin Ltd File Sharing

Cloud Mandarin Ltd File Sharing allows you to share your Content with others.

To share your Content, you need to upload it and provide us with (a limited number of) email addresses of recipient(s) (“email transfer”) or choose to distribute a download link yourself (“link transfer”). If you use link transfer, you will not be informed of any downloads by others. Cloud Mandarin Ltd reserves the right to limit downloads and/or attempted downloads by users for all File Sharing activity. You warrant that you will not use email transfers to send spam or otherwise unsolicited, unlawful, or unwanted Content to the recipients whose email addresses you provide to us.

Cloud Mandarin Ltd File Sharing provides the possibility to upload and share Content up to a maximum total capacity. Uploaded Content is stored on Cloud Mandarin Ltd ’s servers for a limited period of time, after which the ability to download expires. Depending on the transfer type and your subscription, limitations apply.

After the expiry period, Cloud Mandarin Ltd will permanently delete the uploaded files. These files will not be available nor retrievable anymore.

The basic functionality of Cloud Mandarin Ltd File Sharing is (currently) free from registration and charge.

Cloud Mandarin Ltd treats Content as confidential and does not control the use of download links, regardless of whether they are originally distributed by us or by you. Recipients can forward the links and allow others to use them. You are solely responsible for the Content you upload and share.

There are a number of paid subscription packages that offer you a set of additional services and different subscription terms.

Cloud Mandarin Ltd Premium offers you (amongst others) unlimited Cloud Mandarin Ltd File Sharing storage. You will have 5 Terabytes of capacity at your disposal. Should you require more, then you can file a request at [support@Cloud Mandarin Ltd .com](mailto:support@Cloud Mandarin Ltd .com).

Cloud Mandarin Ltd reserves the right to permanently delete Content from your account (including from Portals and Reviews) when you stop interacting with Cloud Mandarin Ltd for a period of at least 12 consecutive months, when you delete your Content from your account, when you cancel your Cloud Mandarin Ltd subscription, or when you delete your account. Full payment of applicable fees is considered to be active use of your account. For more information on Cloud Mandarin Ltd ’s data retention policy, please read our Privacy Policy.

Cloud Mandarin Ltd Teams

Cloud Mandarin Ltd Teams (“Teams”) allows you to add team members to your paid Cloud Mandarin Ltd account. Team members can be easily added and removed per subscription period.

The start date of the Teams’ paid subscription period is when you have signed up as team owner (“Team Owner”) of the Teams account.

For Teams, additional payment and cancellation terms apply.

Cloud Mandarin Ltd Present

Cloud Mandarin Ltd Present is an (online) magazine that presents creative stories and showcases art, photography, music, and more from around the world. Any content included on Cloud Mandarin Ltd Present is owned by or licensed to Cloud Mandarin Ltd and can only be used with express prior written permission from Cloud Mandarin Ltd .

Cloud Mandarin Ltd offers Cloud Mandarin Ltd Present as a free service. Although care and attention are devoted to the content of our (online) magazine, Cloud Mandarin Ltd cannot warrant that it is always complete and accurate. Cloud Mandarin Ltd disclaims any liability in relation to the use of such content.

Collect

Collect allows you to store, organize, share, and receive Content from multiple sources using the Collect Services.

The basic functionality of Collect is (currently) free from registration and charge. The Content you use, share, or receive in the Collect application will be stored on your device and/or on our servers. We are not responsible for any Content stored on your device. Your Content may be lost if you remove your Content from the Collect application, if you remove the Collect application from your device, or if you lose your device.

For additional functionality (such as the “Save to Collect” browser extension), you have to create an account and provide us with your email address and/or other details.

Cloud Mandarin Ltd also offers Collect Pro, which is a paid subscription service that offers a set of enhanced services. This subscription can be purchased as a standalone mobile application.

Cloud Mandarin Ltd reserves the right to permanently delete Content when you stop interacting with Collect, when you delete your Content from the Collect Services, when you delete the Collect Services from your device(s), when you cancel your Collect or Cloud Mandarin Ltd subscription, or when you delete your account. Full payment of applicable fees is considered to be active use of Collect.

Paper

Paper allows you to capture your ideas with

 tools to sketch, type, paint, draw, etc., using the Paper Services. Any content included in the “journals” (including but not limited to digital workbooks, planners, drawings, tutorials, videos) is owned by or licensed to Cloud Mandarin Ltd and can only be used with express prior written permission from Cloud Mandarin Ltd .

The Content you create with Paper will be stored on your device and not on our servers. Your Content may be lost if you remove your Content from the Paper Services, if you remove the Paper Services from your device, or if you lose your device. If you choose to export any Content and share it with others, it may be stored elsewhere.

The basic functionality of Paper (“Paper Basic”) is (currently) free from registration and charge.

We also offer “Paper Pro”, a paid subscription service that - compared to Paper Basic - offers you a set of premium services.

When your Paper (Pro) subscription is linked to your Apple ID, you are also allowed to store your Paper Content in the iCloud or to synchronize the Paper Content on your device(s) through your iCloud account. The terms and limitations of Apple (including retention policies) may apply in addition to these Terms.

Cloud Mandarin Ltd Paid Transfer

Cloud Mandarin Ltd offers a service that enables certain Cloud Mandarin Ltd users (“Uploaders”) to distribute their Content to others (“Recipients”) and collect payment from them via our integrated third-party payment service provider (“Cloud Mandarin Ltd Paid Transfer”).

Cloud Mandarin Ltd Paid Transfer allows Uploaders to distribute their Content to others and collect payment for it.

Cloud Mandarin Ltd does not offer a marketplace for the sale of Content and is not responsible for the distribution of a link transfer whether via Cloud Mandarin Ltd ’s own services or otherwise. Cloud Mandarin Ltd Paid Transfer solely provides a service that enables Uploaders to share Content that has been uploaded to the service and collect payment for it. Uploaders are responsible for concluding the contract of sale with Recipients and, without limiting the foregoing, are responsible for complying with any applicable laws related to the sale of their Content and for resolving any disputes (if any) with a Recipient directly.

To use Cloud Mandarin Ltd Paid Transfer, an Uploader must upload their Content to the service and choose to distribute a link transfer. The Uploader must set an expiration date for the link transfer, add a price, and share the link transfer with others. Recipients must then click on the link transfer and pay the applicable price for the Content via our third-party payment provider, after which the Recipient will be able to download the Content from our service. Uploaders will be informed of any completed purchases by others. Recipients are responsible for downloading Content prior to the expiry date set by the Uploader and for ensuring safe storage of that Content. Cloud Mandarin Ltd does not retain any copies of Content after the expiry date of the Content set by the Uploader.

Content Ownership, Permissions, and Responsibility

As an Uploader, you are solely responsible for the Content you upload, share, and sell. You retain all rights, responsibility, and liability for all Content you upload and distribute via Cloud Mandarin Ltd Paid Transfer. Cloud Mandarin Ltd does not claim ownership of the Content you upload and share via Cloud Mandarin Ltd Paid Transfer. You are solely responsible for sharing the link transfer with potential Recipients.

Any Content you upload to our site will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your Content, but you hereby grant us a limited, worldwide, royalty-free, sublicensable, and transferable license to use, store, and copy that Content and to distribute and make it available for promotional purposes (of Cloud Mandarin Ltd Paid Transfer) by Cloud Mandarin Ltd .

Without prejudice to the other provisions of the Terms (which shall continue to apply to your use of Cloud Mandarin Ltd Paid Transfer), as an Uploader, you agree that:

- You cannot sell Content or use Cloud Mandarin Ltd Paid Transfer in a manner that violates clause 10 (Content ownership, permissions, and responsibility) or 11 (Restrictions) of our Terms, or any other applicable laws.

- By using Cloud Mandarin Ltd Paid Transfer, you warrant that you have, for any Content you create, use, share, and collect payment for using Cloud Mandarin Ltd Paid Transfer, all required permissions (including from copyright and other intellectual property rights owners) to distribute, sublicense, transfer, store, sell and/or make the Content available to all Recipients as part of Cloud Mandarin Ltd Paid Transfer.

- You hereby agree that you will not upload, share, or collect payment for any Content that is false or misleading or use Cloud Mandarin Ltd Paid Transfer in a manner that is fraudulent or deceptive. Cloud Mandarin Ltd is not liable to you or any third party for any damages arising out of or in relation to the Content shared and sold by you within Cloud Mandarin Ltd Paid Transfer, including but not limited to, copyright-protected works and/or trademarks.

Contact Us

You can contact Cloud Mandarin Ltd at [email protected]

Content Moderation Policy

Our platform is primarily a file transfer-sharing service that enables anyone to share and distribute content. We are committed to providing a trusted platform that also respects the privacy and safety of all of our users. As part of our ongoing commitment, we have set guidelines in place for you to ensure you’re not violating our policy and understand our approach to moderating content.

Content Violating Any Applicable Law or Regulation

You, as the user, are required to comply with all applicable laws and regulations when using our platform. This includes but is not limited to local, national, and international laws governing content, privacy, and intellectual property. Any content that violates these laws and regulations will be promptly removed, and appropriate action might be taken against you.

Simple Speak: Follow the rules. If something you sell or share breaks the law, we'll have to take it down, and there might be consequences for you.

Hate Speech, Threats, or Harassment

You are strictly prohibited from sharing, selling, or promoting any content that involves hate speech, making threats, or engaging in harassment targeting individuals or groups based on race, ethnicity, national origin, religion, gender, gender identity, sexual orientation, age, or disability. This includes any form of derogatory language, offensive content, or behavior that creates a hostile environment for others.

Simple Speak: Don't say mean things or threaten or intimidate people because of who they are. This includes making fun of someone's race, religion, or gender. We want everyone to feel safe at all times. If you do this, we'll take it down and take further action as necessary.

Pornography or Sexually Explicit Content

You are prohibited from selling content that contains explicit nudity, pornography, or other sexually explicit material. This includes but is not limited to explicit images, videos, or discussions of a sexually explicit nature. We are committed to maintaining a safe and respectful environment for all users and might take action against any reported instances of inappropriate content.

Simple Speak: While we respect your right to sexual freedom, we do not allow you to monetize this type of content on our service. If you use common sense, we promise not to be prudes.

Violence or Graphic Content

We prohibit the sharing and selling of any real-world violence or content which depicts any acts of cruelty, assault, attacks, or graphic imagery such as abuse towards animals, humans, slaughter, death, or decapitation, and any terror or violent extremist propaganda. We take this matter very seriously and might take action to remove such content and address the responsible user.

Simple Speak: Don't post anything violent or bloody, and definitely don't share anything that encourages violence. We want to keep things safe and gore-free. If you break this rule, your transfer might be removed.

Misinformation

You are prohibited from sharing, selling, or promoting misinformation, which includes fake news, conspiracy theories, and false information. This encompasses any content that presents inaccurate or deliberately misleading information with the potential to deceive or harm individuals or communities. We are committed to maintaining a reliable and trustworthy platform and might take action against any reported instances of misinformation.

Simple Speak: We can all indulge in an argument that the earth is flat, who doesn’t love a good conspiracy theory. That said, there’s a time and a place, and we may remove any content that spreads or promotes deceptive and harmful information.

Fraudulent or Deceptive Content

The sharing, selling, or promotion of content that engages in fraudulent or deceptive activities, including scams, phishing attempts, and pyramid schemes, is strictly prohibited. As is the distribution of content meant to damage or otherwise infect the recipient's system. This encompasses any form of misleading information or activities designed to deceive or defraud others or trick them into downloading malicious software. Such content will be promptly removed, and appropriate action might be taken against the user responsible.

Simple Speak: Don’t use our platform for any criminal activity intended to con, scam, or defraud innocent victims. If you do, we will remove the content and take any actions necessary.

Intellectual Property Rights Infringement

Users are prohibited from sharing or selling content that violates intellectual property rights, such as copyrighted material, trademarks, and patents, without proper authorization or legal entitlement. This includes but is not limited to unauthorized distribution, reproduction, or modification of protected content. We respect intellectual property rights and will promptly address any reported instances of infringement.

Simple Speak: Don’t share or profit from content you don’t own the rights to.

Promoting or Facilitating Illegal Activities

You are prohibited from uploading, sharing, selling, or promoting content that encourages or aids in illegal activities, which encompasses but is not limited to drug use, terrorism, and human trafficking. Any such content will be promptly removed, and appropriate action might be taken against you.

Simple Speak: Don’t promote any form of criminal activity. This means no content relating to illegal drugs, any kind of exploitation, and contraband.

Content Harmful or Offensive to Minors

Any content that is inappropriate, explicit, or harmful for minors is strictly prohibited. This includes but is not limited to explicit language, graphic images, or adult themes. We are committed to creating a safe environment for all users, including minors.

Simple Speak: We do our part to protect the integrity and safety of minors and expect you to do the same. Please don’t share any content that is harmful to minors.

Deep Fakes and Manipulated Media

The sharing and selling of content that employs deep fake technology, AI-generated material, or manipulated media with the intent to deceive or mislead others is strictly prohibited. This includes but is not limited to content that falsely represents individuals, events, or circumstances. Such content will be promptly removed, and appropriate measures might be taken against you.

Simple Speak: Don’t use deep fakes or manipulated media to deceive others. This content is not allowed on our service and will be removed.

Promoting Extremist Ideologies or Hate Groups

The sharing, selling, or promotion of content that supports extremist ideologies, hate groups, or terrorist organizations is strictly prohibited. This includes but is not limited to materials that endorse violence, discrimination, or hostility towards specific individuals or groups based on factors such as race, religion, ethnicity, or nationality. Such content will be promptly removed, and appropriate action might be taken against you.

Simple Speak: Keep our platform safe for everyone by not posting anything that incites violence, exclusion, or segregation.

Promoting Self-Harm or Suicide

You promise not to sell, share, or promote any content that encourages or promotes self-harm or suicide. This includes but is not limited to explicit instructions, graphic images, or discussions that may incite harm to oneself or others. We will take immediate action to remove such content and provide appropriate resources for support. If you or anyone you know is in crisis, please consider reaching out to your local support resource. A global list of support hotlines and emergency contacts can be found here: Support Hotlines.

Simple Speak: We do not allow any content relating to self-injury, suicide, or related harmful content. Support hotlines and emergency contacts can be found here: Support Hotlines.

Illegal or Prohibited Goods or Services

As our user, you are strictly prohibited from sharing, selling, or promoting content that facilitates the sale or distribution of illegal or prohibited goods or services, including but not limited to drugs or weapons. This includes any form of explicit instructions, advertisements, or links related to such activities. Any such content will be promptly removed, and appropriate action might be taken against you.

Simple Speak: Don’t be a salesperson for illegal stuff, especially drugs and/or weapons.

Invasion of Privacy

You shall refrain from sharing, selling, or promoting content that invades privacy or violates the personal rights of individuals. This includes but is not limited to unauthorized sharing of private information, such as addresses, phone numbers, or sensitive personal data, without explicit consent. We take privacy seriously and will promptly address and take down any reported instances of privacy infringement.

Simple Speak: Don’t share someone’s private data without their consent. Any reports of privacy infringement will be taken seriously.

Impersonation

Impersonating someone else or pretending to be an organization for harmful reasons is strictly forbidden. This includes creating fake profiles or content to deceive or harm others. We take such cases seriously and will take immediate action to remove such content and address the responsible user.

Simple Speak: Don’t impersonate any brands, celebrities, acquaintances, or other organizations.

Child Sexual Abuse and Exploitation

We strongly oppose the distribution of Child Sexual Abuse Material (CSAM) or any other material depicting or glorifying the exploitation of children. We are unwavering in our commitment to protecting minors and upholding the highest standards of safety and decency on our platform. Engaging in activities related to CSAM will result in immediate account suspension, content removal, and reporting to authorities. We reserve the right to take any additional measures deemed necessary.

Simple Speak: If it's content that harms kids, it's not welcome here. Post this stuff, and you’re out. We'll also make sure the right people know about it.

Regional Laws and Regulations

You, as a user, must adhere to regional laws and regulations, including any restrictions on specific types of content. This means respecting local rules regarding what can and cannot be shared or sold. Content that violates these regional laws and restrictions will be promptly removed, and appropriate action might be taken against you.

Simple Speak: Follow the local rules. If something you post goes against what's allowed in your area, it might be taken down, and you might face consequences.

Violations of Our Terms of Service

In general, our users are required to adhere to our Terms of Service and other policies governing the use of our platform. This includes all the rules and guidelines we've set in place across the service. Content that violates these terms and policies will be promptly removed, and appropriate action might be taken against you.

Simple Speak: Stick to our rules, and we can be cool. If you break them, your content will be removed, and there might be consequences. Simple as that.

Responsible Disclosure Policy

At Cloud Mandarin Ltd, we consider the security of our systems - and our users - a top priority. But no matter how much effort we put into system security, there can still be vulnerabilities present. If you discover a vulnerability, we would like to know about it so we can take steps to address it as quickly as possible. Submit your findings by using our Responsible Disclosure Form hosted by Cloud Mandarin Ltd.

Scope

The following areas are considered out of scope:

The following areas are considered in scope:

Ideally, a reported vulnerability will be achievable without physical access to a target's device.

In addition, while we welcome disclosure reports from automated tools/scans, we cannot offer a reward.

What We Ask of You

If you believe you have discovered a security vulnerability in a service, please do the following:

What We Promise

Recognition and Remuneration

For accepted reports, we may provide a financial reward. This reward will be based on the quality of the disclosure and nature of the vulnerability. Where possible we may also provide a Pro account (with a value of 120 EUR) and if available some Cloud Mandarin Ltd swag. Please feel free to submit your report anonymously or under a pseudonym. Rewards are granted entirely at our discretion and may be reduced or declined if there is evidence of abuse.

Questions

If you have any questions regarding this Responsible Disclosure Policy, get in touch by sending an e-mail to [email protected].

Notice and Take Down Policy

We respect your rights and expect that you respect the rights of others. In the unfortunate event that unlawful files or content are found or notified to be distributed through our Service, we will follow the procedures described in this Notice and Take Down Policy. By using our website or file transfer service, you agree to be bound by our Notice and Take Down Policy below.

Code of Conduct

We subscribe to the Dutch Notice and Take Down Code of Conduct (“Code”) of the Platform Internet Security (Platform Internetveiligheid). This Code of Conduct establishes procedures for internet intermediaries to deal with reports of (alleged) unlawful content, directed at removal of disputed content (“Report” or “Reports”). This Notice and Take Down Policy (“NTD Policy”) describes the procedures and time limits we apply in dealing with such Reports.

Report Requirements

Any person or organization that makes a Report (“Notifier”) has the duty to ensure that it is correct and complete. We should be able to verify that Reports following an investigation regarding a criminal offence have originated from an inspection or investigation service, or – in the case of a formal legal order – from the Public Prosecutor’s Office. A Report of any other nature than the foregoing should include at least the following information:

Indemnity

Notifier will provide us with an explicit indemnity against:

  1. 1. Claims from the user whose content is at dispute (“Content Provider”) relating to any actions we have taken in relation to handling the Report.
  2. 2. Any claims from Notifier in relation to content sent through our Service.

Urgency

Notifier might request us to deal with the report as a matter of urgency. In that case, the Report should substantiate all reasons for urgency. We determine at our own discretion whether the report should be dealt with as a matter of urgency based on the foregoing explanation.

Evaluation

We shall evaluate the Report and classify it into one of three categories:

  1. 1. Punishable content reported by an inspection or investigation service, or – in the case of a formal legal order – by the Public Prosecutor’s Office.
  2. 2. Unequivocally unlawful (onmiskenbaar onrechtmatig) content and/or punishable content reported by other sources than the authorities listed under 1).
  3. 3. All other content, falling neither under category 1) or 2).

Measures

Our categorisation of the Report determines which measures are taken to address the Report.

  1. 1. In the event that we determine that the content concerned is unequivocally unlawful or punishable, in other words falls under the above-mentioned categories 1) and 2), we ensure that the content concerned is immediately removed.
  2. 2. In the event that we determine that the content concerned is not unequivocally unlawful or punishable, in other words falls under the above-mentioned category 3), the content concerned shall not be removed. We will inform Notifier accordingly.
  3. 3. In the event that we are not or insufficiently able to judge whether the content concerned is unequivocally unlawful or punishable, we will inform Content Provider about the Report with the request to (i) allow us to remove the content or (ii) to contact Notifier. If Notifier and Content Provider are unable to reach an agreement, Notifier can make an official report to the police if a criminal offence might be concerned. If it concerns content that is alleged to be unlawful under civil law, Notifier can bring the dispute with Content Provider before a Dutch court of law. Should Content Provider be unwilling to sufficiently identify himself to Notifier, we have the right to (i) provide Notifier with the Content Provider’s name, email address and IP-address or (ii) to remove the content concerned.

Period

Categorisation and appropriate measures will preferably take place as soon as possible, yet ultimately 10 days after receiving the Report.

Due Caution

In the events that content is to be removed, we shall exercise due caution to ensure that no more than the necessary content, in regard to the Report, is removed.

CLOUD MANDARIN LTD

Registered in the United Kingdom
Company Number: 15306312
Registered Office Address: Suite 11 York Chambers, 33 York Street, Wolverhampton, WV1 3RN
Email: [email protected]
Phone: +44 7537 127525

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